Return & Refund Policy
Last updated: July 2024
1. 7-Day Return Window
You may return most products within 7 days of delivery. Sealed, unopened products are eligible for a full refund. Opened products may be returned subject to a 15% restocking fee, provided they are in original condition with all accessories, packaging, and documentation.
2. Non-Returnable Items
The following items are not eligible for return: custom-built PCs, software licenses, ink and toner cartridges, opened consumables, personalized or engraved products, products damaged by misuse, and products missing original packaging or accessories.
3. How to Initiate a Return
Call us at +91 92334 56780 or email support@novatechstore.com within 7 days of delivery with your order number. Our team will arrange a free pickup for orders within Delhi NCR, or you can return the product to our showroom. Please ensure the product is securely packaged.
4. Inspection & Approval
Returned products are inspected within 2 business days of receipt. We verify the product condition, accessories, and packaging. Once approved, the refund is initiated. If the return is rejected, we will contact you with the reason and return the product to you.
5. Refund Timeline
Refunds are processed within 7-10 business days to the original payment method. For credit/debit card refunds, your bank may take an additional 3-5 days to reflect the credit. For cash or UPI payments, refunds are processed via UPI or bank transfer within 3 business days.
6. Defective Products
If you receive a defective product, contact us within 48 hours of delivery. We will arrange a free replacement or full refund with no restocking fee. Defective products are also covered under the manufacturer warranty for issues discovered after 48 hours.
7. Exchange
Instead of a refund, you may opt for an exchange toward another product of equal or higher value. Price differences will be charged or refunded accordingly. Exchanges are subject to the same condition requirements as returns.