Warranty Policy
Last updated: July 2024
1. Manufacturer Warranty
All products sold by NovaTech carry the full manufacturer warranty as specified on each product page. Warranty periods vary by brand and product category, ranging from 1 year to 10 years. Warranty is valid from the date of purchase as shown on your GST invoice.
2. What Warranty Covers
Manufacturer warranty covers manufacturing defects in materials and workmanship under normal use. This includes defective components, faulty displays, battery degradation beyond specifications, and hardware failures not caused by user damage.
3. What Warranty Does Not Cover
Warranty does not cover physical damage (cracked screens, dents), liquid damage, damage from unauthorized repairs or modifications, damage from power surges or lightning, normal wear and tear, consumable parts (batteries after 1 year, cables), or software issues.
4. Extended Warranty
NovaTech offers 1, 2, and 3-year extended warranty plans that extend coverage beyond the manufacturer warranty. These plans cover parts and labour with no deductibles. Extended warranty must be purchased at the time of product purchase or within 90 days thereafter.
5. Repair Warranty
All repairs performed at our service center carry a 90-day warranty on the specific repair. If the same issue recurs within 90 days, we fix it free of charge. This warranty covers parts and labour used in the original repair.
6. Custom Build Warranty
NovaTech Vortex custom PC builds carry a 3-year warranty on assembly and labour, in addition to the individual manufacturer warranties on each component (typically 3 years for CPU, GPU, SSD, and 10 years for PSU). Our team handles all warranty claims on your behalf.
7. How to Claim Warranty
Bring the product with your original GST invoice to our showroom. We provide free diagnosis and process the claim with the manufacturer on your behalf. Most claims are resolved within 7-14 days. Contact us at +91 92334 56780 for assistance.
8. AMC (Annual Maintenance Contract)
Our AMC plans provide priority on-site support, quarterly preventive maintenance, and a 4-hour response SLA across Delhi NCR. AMC terms and coverage details are specified in the individual AMC agreement.